Our Privacy Policy serves to let you know how we treat your personal data, what your rights are and what security measures are adopted to protect your data when you visit the website www.fiaseira.com.

 

The Privacy Policy comes into force from March 2024.

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Who we are

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Sofia Soares Pereira, NIF 232351066 is responsible and the main controller of the data on this website.

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Purpose of the information collected

Whenever you use our services, we collect the following personal data and other information:

• Personal data: name, email address, address, credit card number or other available payment method, as they are essential for processing your order and purchasing products on this website, in order to comply with obligations arising from applicable laws and regulations or to provide other services provided on this website and requested by you. Unfortunately, refusing to provide us with some personal data may prevent us from processing your order to purchase products on this website.

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• Customer history: For communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns, we store information about purchased products, purchase dates, contacts with our support department, campaign/response history,.

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• Cookies: We use cookies to store information, such as your personal preferences when you visit our website. This could include a simple pop-up, or a link to the various services we provide. However, you can turn off your cookies through your browser options, or by making changes to your antivirus program tools. However, this may change the way you interact with our website (or others). This may also affect or prevent you from logging into our website, programs, or other websites on the Internet.

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• Automatic information: We may automatically collect information contained in browsing and usage records. The information contained in the records includes your IP address, your ISP, your browser, the time of your visit and which pages you visited within our website, behavior within the applications and website, location information if authorized, as well as other statistics.

 

Sharing your personal information

Your personal data may be disclosed to individuals or legal entities to:

• Provision of electronic payment services, using credit/debit cards;

• Processing product sales;

• Choosing, packaging and shipping products;

• Resolution of problems related to the sale of products;

• Receiving payments;

• Creation of marketing campaigns, involving duly identified partners, where you have given us your consent;

• Processing exchanges and returns.

• Your personal data may also be communicated to judicial, tax and regulatory authorities to comply with legal obligations and upon express request from those authorities.

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Conservation of your personal data

We only keep your data for as long as is necessary for the purpose for which it was collected. Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or will be securely destroyed.

In order to provide the best customer service and for marketing purposes, your personal data will be kept for a maximum period of 5 years from the date of collecting your consent, provided that, within this period, you have not withdrawn your consent.

As for the data we receive from third parties, it will only be kept for as long as necessary within the scope of the purpose for which it was collected, and will then be destroyed securely.

 

Data security and protection

We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), with periodic internal reviews of our collection, storage and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data.

However, no Internet or e-mail transmission is completely secure or error-free. Emails sent to or from our services may not be secure. Therefore, you must take special care in selecting the information you send via email and other digital channels. We advise you to keep your access devices to our website and other services always up to date and with protection systems (antivirus, firewall, anti-spam filters, etc.).

 

Rights of data subjects

All holders of personal data have the right to:

1. Access your data (upon request) and all information relating to the respective processing operations;

2. Obtain rectification of your personal data;

3. Request the erasure of your personal data, as long as it is not necessary for the purpose for which it was collected and/or to comply with any legal obligations of the website, as well as requiring, in certain cases, the limitation of its processing;

4. Oppose them being used for marketing and/or advertising purposes;

5. Take advantage of data portability and receive a copy of the data that concerns you;

6. Withdraw, at any time, the consent previously given for data processing.

7. The user can exercise their rights by sending an email to: fiaseira.shop@gmail.com, indicating the reason for the request.

8. If you decide to exercise these rights and if one of the personal data provided is your email address, we ask that you please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation and opposition.

 

Children's personal data

Personal data relating to minors under 16 will not be processed, nor will any order placed by them online be recognized. If we discover that we have collected personal data from a child under 16, we will take the necessary steps to delete the information as soon as possible.

 

Other information

As the holder of personal data and in the event of a breach thereof, you have the right to lodge a complaint with the supervisory authority (Comissão Nacional de Proteção de Dados – CNPD, Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa - Tel: 351 213928400 - Fax: +351 213976832 - e-mail: geral@cnpd.pt) and, thus, appeal to the jurisdictional bodies.

 

This policy may be changed without prior notice. For this reason, we recommend that you check this Policy whenever you visit our website.

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Once again, thank you very much for your support!