Terms and Conditions
Welcome to Fiaseira!
The terms and conditions indicated define the rules and regulations for the use of the Fiaseira Website.
Fiaseira's main objective is to offer guarantees to its customers by establishing high levels of quality, in order to safeguard the interests of customers and, consequently, generating standards of reciprocal trust.
Fashion and home decor products will be available throughout this website. For any clarification on the general conditions of use, the user can always contact Fiaseira through the following means:
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E-mail: fiaseira.shop@gmail.com
Fiaseira reserves the right to change the conditions without prior notice, the user being subject to the terms and conditions in force at the date of use, and their use means that they agree and consent to our terms and conditions.
When using the service available on our website, the user guarantees that he or she is 18 (eighteen) years old or over. Users under the age of majority must have authorization from their legal representatives.
These general conditions of use and contracting of our products apply to users of our website, within the scope of any operations and transactions of a commercial or other nature, carried out through it, in national territory.
Use and privacy of Personal Data
Personal data voluntarily provided by users when registering and purchasing products from this store are for the exclusive use of Fiaseira. Please see our Privacy Policy for more information.
Fiaseira grants holders of collected personal data the right to access, rectify, erase data, limit processing and portability. To do this, the holder only needs to access the registration field to make any changes he deems necessary.
For the purposes of accessing the personal account, the user must guarantee the security of their data and not share the information with third parties, in order to ensure that others do not use it.
Online Store
1. Price
The prices in force are the prices that Fiaseira considers appropriate for each product, since all products are created by Fiaseira.
Campaigns or promotions carried out in the online store, as well as the awarding of offers or gifts, may only be applied to orders placed via the Website.
2. Products
Fiaseira guarantees that all products are properly manufactured and have the appropriate indications for use.
It is the customer's responsibility to consult the instructions for use on the product packaging and/or on the products themselves. Fiaseira cannot be held responsible for misuse or incorrect administration by the customer.
Most products are unique, there are no different colors or sizes. When a product is sold, it will be immediately identified as out of stock and will not be restocked.
All products are guaranteed against manufacturing defects for a period of 3 years, counting from delivery.
3. Image
The product images presented are by Fiaseira. The color of the product may vary depending on the electronic device used to consult the site.
4. Order processing and shipping
Processing and shipping orders will take up to 2 business days.
5. Shipping orders
Orders will take 3 to 5 business days to be shipped depending on their destination (Mainland Portugal or Islands). For more information, please see Shipping and Returns.
6. Returns
The customer can return any item, with the exception of:
- Incomplete, damaged or signs of use;
- Products without original packaging and/or label.
The customer has a maximum period of 30 days after the date of receipt of the order to submit the return request. To begin the return process, the customer must send an email to fiaseira.shop@gmail.com, indicating the order number, the date of receipt of the order and the reference of the product(s) you wish to return.
For more information, please see Shipping and Returns.
7. Payment methods
The following payment methods are accepted:
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VISA / MASTERCARD
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Paypal
A shipping fee may be added to the value of the products ordered. In these cases, the shipping cost will be presented before the order is completed, as described on the Shipping and Returns page.
For continuous and permanent improvement of services, Fiaseira welcomes suggestions from its customers. You can contact me via email or by filling out the form at this link.